Yes. I am pissed. No I am not making a big fuss over matters. I used to work in the customer service industry... and I am very particular about the service I receive when I am the consumer. The sales person who served mi & Ben when we went down the 1st time was friendly & helpful enough. Had no problems with that. Delivery came on time... but the goods were defective. Granted that the dining set we took were the display set (the salesman made it very clear to us) but there is no reason for one of the table legs to be dented!!~! Itz so obvious that anyone can see it standing beside the table, so I believe there is no way we could have missed it when we made the purchase. The delivery guys were fucked. w/o waiting for us to check the items, they just left... it was only after they left that we realised they took 1 chair back. They never did inform us about the decision and never gave an explanation afterwards. Nevermind. Small case. We unwrapped the coffee table and realised that the piece of furniture is damaged as well!!~! There was a tiny hole in the glass and parts of the metal were rusty. Hence, we called the furniture mall, requesting a change - heyz it might be a small hole, but I wonder which consumer is willing to accept such goods. We paid $ for it alrite!!~! They said okay okay, they'll replace the table for us... when the delivery guys came the nxt week.

Next week came. Delivery came. Once again, the guys didn't wait for us to check the purchases. They delivered the 4th chair and took back the coffee table. We asked when will we get the table, they said no idea coz itz currently out of stock -.-" Perfect, isn't it? And they also told us that, there will be no refund if we choose not to accept the table. After checking, we also reaslied that the 4th chair delivered was different frm the previous 3. After sales service really sucked big time. We kept calling and different ppl kept telling us different things... customer service promised to get back to us, but noooooo we end up the ones being so pissed off frm waiting till we called. Till Ben finally spoke to Boss Jr. yesterday. According to boss jr, if we are really disatisfied with the purchase of the dining set, we can exchange it for another piece of furniture frm the mall - either we top up the difference or they refund us the difference. He also stated that we should get our coffee table by this weekend.

Hence, we went down to the mall last nite, to see if there are any other dining tables. And got into an arguement with the boss. The boss's attitude was totally fucked up. He kept saying that it was our fault, and that we had no proof the dining set was not damaged when it was in the showroom (may I know, who the fuck displays damaged furniture?). Then he said he would not change it for us, but he'll just replace the chairs. He was rude. Very rude. When I asked him politely, if he can give us a rough estimate of when the chairs will get back to us. He pretended not to understand English, and asked mi if I was Chinese. It was at that point when I totally lost my temper. That kinda attitude is really pathetic. Whatz his problem with English speaking customers? Is he implying that Indians and Chinese, and those non-Mandarin speaking ppl will get no service at the mall? Fine. Then let mi spread the word. If u can't speak mandarin, don't go there. And if u are the kind who doesn't have much time to spare, and want to move into ur new home with perfect furniture... don't go there. Boss Jr. was fine. He spoke to mi nicely after that... and ignored his dad. But his dad's business sense is zero. I ain't gonna let this matter rest just so simply. mi & Ben have plans... to be revealed at a later date.

For now, this is just a caution to everyone who is captivated by Defu Furniture's TVC of a sale. Please don't go there. I don't think anyone would mind paying slightly more for good service and perfect-condition goods. Whether u wanna believe this story of mine, itz totally up to u... but don't ever let mi have the chance to say "I told you so..." when u start to complain about this damned furniture company as well.